If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 833-605-5414 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, made to order items are not subject to return unless defective. Contact customer service for further details.
You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For made to order items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Merchandise pricing does not include shipping. For invoice orders, actual freight charges will be assessed and added to your invoice upon shipment of your order.
For credit card purchases, please refer to the table below to calculate your shipping cost based on order total:
|
Order Total |
Shipping Fee |
|
|
up to $25 |
$9.00 |
|
|
$25.01 - $50 |
$10.00 |
|
|
$50.01 - $75 |
$11.00 |
|
|
$75.01 - $100 |
$12.00 |
|
|
$100.01 and UP |
$12 + Add $4 for every $50 |
|
|
For expedited shipping, add the following upcharge to the standard rates above: |
||
|
3-Day Select |
$30 |
|
|
2-Day Air |
$45 |
|
|
Next Day Air |
$145 |
|
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the Account page.
You can update your password at any time through the Account page by selecting the Password tab.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 833-605-5414.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
A made to order item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. Made to order items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. Made to order items may also require a minimum order quantity to meet production requirements.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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